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Electronic Citizenship Case Management System

Main Requirements

Photo size and aspect ratio

  • Size: 35mm (width) × 45mm (height)
  • Aspect ratio: 7:9 (width/height)
  • Face size: The head must occupy 70-80% of the photo height (about 32-36mm from chin to top of head).

Head position and orientation

  • The face must be centered and straight, without any tilt.
  • Eyes must be on the horizontal line and located 23-35mm from the bottom of the photo.
  • The head must be fully visible without any cropped parts (e.g., forehead or chin must not be cut off).

Facial expression and eyes

  • Neutral facial expression — no smile, frown, or raised eyebrows.
  • Mouth closed — teeth should not be visible.
  • Eyes open and clearly visible, looking directly at the camera.
  • No red-eye effect or glare on glasses.

Glasses, headwear, and accessories

  • Glasses are allowed but must not cause glare or reflection; no dark or tinted lenses.
  • Headwear is not allowed, except for religious or medical reasons (must not cover main facial features).
  • Large earrings, hats, or accessories that obscure the face are not allowed.

Background and lighting

  • Plain, light-colored background (white, light gray, or beige).
  • No shadows on the face or background.
  • The photo must not be overexposed or too dark — the face must be evenly lit.
  • No strong contrast or artificial lighting.

Photo quality and resolution

  • High resolution (at least 600 dpi for digital photos).
  • No compression artifacts, noise, or blurriness.
  • No filters, retouched, or edited photos allowed.
  • Photo must be taken within the last 6 months.

Common Mistakes

Please do not upload passport copies that contain:

  • Smile or open mouth
  • Shadows on face or background
  • Head too small or too large
  • Glasses with glare or dark lenses
  • Unprocessed or dark photos
  • No neutral background (e.g., patterned or dark background)